Medical Assistance

Mondial Assistance Group’s Medical Assistance network is by far the largest of its kind in the world. International and local network teams share responsibility for controlling the quality of the services provided. They apply strict selection and performance criteria in evaluating service provider support. The Medical Network is capable of handling any type of medical situation from the most simple to the most complex. 

Thailand is among the world’s most popular tourist destinations. If you have customers travelling to Thailand or a neighbouring country, then there will be times when illness or accidents necessitate Medical Assistance. Mondial Assistance Thailand can quickly mobilise Medical teams when the need arises. We can arrange Medical escorts on scheduled flights, or deploy private aircraft in more serious cases. Once hospitalised, we provide Medical Supervision to liaise with the treating Doctor in order to keep you and the patient’s family and friends well-informed. 

Our global Medical Assistance network replicates this service; no matter where your customers travel, our help is always readily available. 

“It’s like putting your life in the hands of the world’s best surgeon.”

Cost Containment

Discussing cost containment at the same time as providing Medical services requires some sensitivity. Cost containment is not about compromising the quality of patient care. It covers a wide range of activities that do not affect how your customers are treated, but that do have a positive affect on your bottom line. Mondial Assistance Thailand is able to save money for its clients in a number of ways. Strong relationships ensure that we have favourable commercial terms and discounts with major hospitals. Discounts are clearly marked on the invoices and we make statistical information on average pricing available to our clients. Our Medical Director monitors treatment to make sure that only the appropriate treatment is provided and to prevent over-servicing. Medical Coordinators carefully check invoices to ensure the information is correct and to avoid duplication. Being a de-regulated market, our agreements with commercial airlines enable us to offer significant savings on air travel booked in Thailand. Contact us to learn more about how our cost containment measures can work for you. 

“Guaranteed to have a Healthy affect on your bottom line.”

Global Japanese Services

Global Japanese Services is a special division within Mondial Assistance. It is designed to cater to the needs of Japanese customers, wherever they happen to be in the world. For many years, the Japanese customers of several of our loyal, insurance industry clients have enjoyed worldwide assistance for simple as well as complex services. These services can be summarised as follows:

• Walk-in Cashless Hospitals: Cash-free services from a network of hospitals that have Japanese speaking staff on hand. 
• Attendant Services: Japanese-speaking attendants to assist Japanese patients admitted to hospital. 
• Medical Supervision 
• Medical Evacuation & Repatriation    

Mondial Assistance Thailand employs native Japanese staff; so if you need to provide services that involve Japanese language skills, then why not ask for our help.