24-hour Nationwide Roadside Assistance

When your customers drive away in their rental vehicle, they don’t expect to have any problems, but rest assured, you will be to blame if they do. Auto Assist has extensive experience in providing assistance services to Rental Car Companies in Thailand, and responding quickly whenever customers run into trouble. Have you ever heard a customer talk about the time their rental car didn’t break down? Of course not, because it is a fact of life that customers will talk more freely about the times when something goes wrong. You run the risk of losing a customer and having your reputation damaged by word of mouth. The best way to prevent this from happening is to make sure that your customer has the best help available when something actually does go wrong. Auto Assist has established a reputation for service quality in the Thai market. We offer you a flexible range of service options, so that you can choose something suitable for your customers and your budget.

“Protect your customers and your company’s reputation.”

Replacement Vehicles

Auto Assist currently provides 24-hour Roadside Assistance services for a number of major car manufacturers in Thailand. Under some programmes, when a customer’s vehicle breaks down, the customer has the option of free use of a rental car, while their vehicle is being repaired. This type of “replacement vehicle” business represents a major source of revenue for Car Rental companies in other markets. However, this is not yet the case in Thailand, largely because Car Manufacturers need to feel totally confident that a suitable replacement vehicle will be available. Until now, no Rental Car Company has been able to ensure such an offer. Unlike the tourist market, which is prone to seasonal fluctuations, the replacement vehicle business operates consistently year-round. If you are interested in capitalising on this opportunity, then we would like to hear from you.

“An opportunity to develop a new line of business.”

After Hours Call Centre

A large part of Thailand’s Rental Car business depends on the tourist trade. These are people who are in other parts of the world in different time zones and want to arrange rental vehicles for their stay in Thailand. If your company is not available 24-hours a day, then chances are you are losing potential customers. Organising round-the-clock availability is not necessarily easy, but then, you don’t have to manage this yourself. The Auto Assist Call Centre is based in Bangkok and offers a flexible range of services to clients in the Automotive Industry. Arranging 24-hour availability can be as easy as diverting your calls to the Call Centre outside normal office hours. The service is professional and economical, and you can be sure that not a single business opportunity is lost.

“A 24-hour safety net that ensures that you never miss a customer.”