The Automotive Industry represents a key part of our business in
Thailand. Our client services in this field are based on expertise,
hard work and the willingness and desire to invest.
If you are a Car Manufacturer, then offering roadside assistance to
your customers makes a lot of sense. It gives you the chance to
provide a positive outcome to a negative event. As vehicles in need
of repair are usually recovered by an Authorized Dealer, you also
benefit from increased workshop activity and the sales of spare
parts. However, roadside assistance is not your core business, and
it is logistically challenging and expensive to run. What should
you do? Call Auto Assist. For the past 3 years, Auto Assist has
worked with some of the best names in Thailand’s Automotive
Industry to set up 24-hour nationwide roadside assistance
programmes.
Auto Assist has taken the time and invested significantly in order
to provide service solutions that clients can easily
apply.
Network: In Bangkok, Auto Assist’s own fleet of
motorcycles and flatbed tow trucks provides the required assistance
services. In the northern provinces, our network of more than 540
service providers deliver help and assistance. A dedicated Network
team is responsible for monitoring service quality, and all service
providers wear uniforms, so are easily recognizable.
Call Centre: A hi-tech Bangkok based Call Centre
receives calls and coordinates services. Dedicated lines are used
so that calls can be answered in the client’s name. The Call Centre
system provides comprehensive statistics on call activity.
Purpose-built Roadside Assistance software is used to gather and
report on all breakdowns.
All services are followed up with a call to the customer to confirm
their level of satisfaction. The results comprise part of the
monthly management reports which we provide to all our clients.
In keeping with our philosophy of tailoring services to suit the
needs of our clients, Auto Assist has developed customised software
that is designed specifically to suit the needs of Car
Manufacturers. The system handles a wide range of in-bound and
outbound call activities, and provides clients with comprehensive
reports on all customer interactions. If you are interested in how
to measure Customer Satisfaction, manage Customer Complaints, or
compile and manage a centralised database of Customer Information,
then you should also be interested in talking to us.
“Make the most of your customer relationships.”
The customisation of our CRM software is based on our thorough
understanding of the Automotive Industry. It has been developed in
cooperation with leading clients to ensure that all necessary
functionalities are included. The true value of customer data is
measured by what you do with it. By working with Auto Assist, you
will be able to maximise this potential:
- Customer Satisfaction Surveys
- Complaint Management
- Handling General Inquiries
- Management of Sales leads
- Outbound Telesales activity
- Inbound support to manage response to promotional campaigns
- Database Management: Collection, updating and segmentation of
customer data
Warranty Administration is time consuming and necessary, but you
don’t necessarily have to do it. For many years, Mondial Assistance
has been handling all types of Warranty Administration tasks for
various car manufacturers around the world. These include new and
extended warranties on new cars, and warranties for used vehicles.
As with all our services, Warranty Administration is tailored
specifically to the client’s requirements. Customised software is
used to collect, store and report on all activities, and we are
able to manage each step in the process, from initial registration
right through to claims adjudication.
“Create more time to focus on your core
business.”
Auto Assist (AA) has only recently introduced its Warranty
Administration services in Thailand and is already handling a Used
Car programme for one major manufacturer. AA is involved in each
step of the warranty process. Dealers notify AA of vehicles they
intend to include in the programme and report on the types of
repairs & improvements required for each vehicle to meet the
required standard. AA conducts random inspections and registers the
details of any vehicles approved for the programme. When the
vehicle is sold, full particulars are recorded in the Warranty
Administration system. AA is notified of the claims, checks their
validity and again carries out random inspections in compliance
with established procedures.
If you would like to know more about our unique service offer to
clients in the Automotive Industry, please contact Sales@mondial-assistance-thailand.com
