In the Thai market there is often a disproportionate emphasis on price and unfortunately it is ultimately the customers who suffer when price is emphasised over quality. Cheap prices are no substitute for good quality.      
The General Insurers who offered Thailand’s first Travel Insurance products opted to go for cheap products that would appeal to a market that is so often attracted to low price offers.

The down side of this strategy is that the products on offer do not really provide customers an adequate level of protection. Customers find this out the hard way when they see in the fine print of the policy wording that a mishap that they assumed would be covered is not, or other incidents are covered, but for an insufficient amount, leaving customers to pay hefty expenses out of their own pockets. 

Mondial’s “Fast Lane” range of Travel Insurance services was introduced into the Thai market at the end of 2002. Our commitment to Thai consumers was to raise the quality of the products and services available.

The first imperative when designing the Fast Lane Travel Insurance products was to make sure that each offered sufficient protection to the customer in the event that they are involved in some sort of mishap. The products are priced competitively, so the customer has the opportunity to purchase a quality product at an equivalent price.

The financial protection offered by Travel Insurance is important, but arguably the most crucial aspect of Travel Insurance is the availability of help at the moment something goes wrong.

Mondial is the world’s largest Assistance Company and each Fast Lane Travel Insurance policy includes worldwide assistance services. If you encounter any type of problem, anywhere in the world, as a Mondial customer you will know that you have a network of more than 400,000 service providers ready to come to your assistance.

The quality of our products and services is a vital part of our strategy. We want to have long term customers; people who are happy with the way we look after them, and keep coming back. The best way to do this is to give them quality.