The very fact that we are dealing with people’s well being makes quality of paramount importance in the Medical Assistance area. An error of judgment or a lack of information about the quality of available healthcare can have very serious consequences for the customer.
Medical Assistance cases can arise at any time, anywhere in the world and ensuring proper care for the customer demands that we have a thorough knowledge of hospitals and other Healthcare facilities on a global basis.
Mondial’s “Marco Polo” project is designed exactly for this purpose. Under this project Mondial’s doctors regularly visit hospitals and clinics around the world and rate the quality of services that they provide. This information is readily available in all Mondial Assistance Centres, so when a medical situation arises, Mondial staff can quickly determine what standard of care is available in the immediate area, or, if a customer has already been admitted to a hospital, whether or not the hospital is capable of providing an appropriate level of care.
Each hospital is visited periodically to keep the “Marco Polo” database up to date. Well over 1,000 Healthcare facilities have been inspected and this vast bank of information is a vital part of ensuring the quality of our Medical Assistance services.
Where “Marco Polo” aims to control the quality of services provided by Healthcare facilities, experience and expertise are the measures of the quality of services provided directly by Mondial.
Very much pioneers in the Medical Assistance business, Mondial’s Medical teams have a vast bank of experience to call upon in times of need. Regular Medical Conferences and the sharing of information ensure that “Best Practices” are identified and adopted by every Mondial Assistance Centre.
Generally each Assistance Centre will manage incidents that occur in the surrounding area, but in the event of a major Medical Emergency involving a number of customers, Assistance Centres will join forces to ensure that service quality is not compromised.
