Travel Insurance Consultant - Alternative Distribution

Job Title       :Travel Insurance Consultant – Alternative Distribution

Department :Travel Insurance

Report to      :Sales & Marketing Manager

Job Summary:

The Sales Consultant position reports directly to Sales & Marketing Manager. The incumbent has the task of generating sales of the company’s Travel Insurance products. Traditionally business development has been focused on distribution via Travel Agents and Tour Operators. However, there is a need to develop alternative channels of distribution and this position has been created to cater for this. The responsible person will be heavily involved in generating business via alternative distribution channels such as E-commerce, Banking, Hotels and sales to large corporate clients. The incumbent will liaise close with the Travel Insurance Manager on setting priorities on what should be the key areas of focus.

Essential Job Functions:

1.                 Investigate opportunities in alternative distribution channels such as E-Commerce, Banking, Hotels and Corporate sectors.

2.                 Develop and maintain a good understanding of the company’s E-Commerce offering from a technical and commercial perspective, in order to present a persuasive and coherent argument to potential clients in this segment.

3.                 Manage a portfolio of E-commerce, Banking and Corporate clients including maintaining a schedule of visits, presentations and follow-up in order to be able to generate sales.

4.                 Ensure that all client / customer contact is conducted in a professional and courteous manner.

5.                 Maintain a thorough understanding of the company’s Travel Insurance products in order to be able to deal effectively and informatively with clients / customers.

6.                 Maintain a good understanding of the Thai Travel Insurance market, E-commerce business and competitive activity.

7.                 Communicate effectively with clients / customers in face to face meetings, via telephone and email.

8.                 Timely preparation of sales and related meeting reports.

9.                 Perform other duties and special assignments as required.

Qualifications:

1. Bachelor’s degree or equivalent

2. Work experience in Sales, Insurance and/or Travel, e-commerce business is required

3. Excellent oral communication, interpersonal and analytical skills.

4. Be a responsible, self-motivated person

5. The ability to plan and manage time is essential,

6. A friendly, professional manner is imperative,

7. As is the ability to prepare and make presentations effectively.

8. Computer literacy,

9. Proficiency in both written and spoken English is mandatory.

 Apply : recruitment@mondial-assistance-thailand.com 

Customer Service Coordinator

Job Title:              Customer Service Coordinator    

Department:         Assistance 

Report to:              Assistant to Operations Manager - Customer service 

Job Summary:

The Customer Service Representative performs a key role in the Assistance Department. The position reports in the first instance to Supervisor, with the Department headed by the Operations Manager. To be successful in this role requires developing the ability to combine judgment and good communication skills, to manage relationships with customers. Customer Service Representative are the company’s first-line in dealing with customers and to a large extent the company’s reputation rests with how well these duties are performed.

Essential Job Functions:

1.   24hr response to customer calls covering the following call types: 

             Handling Inbound call and provide 

·          General Information on vehicles i.e. type, price, availability 

·          Branch Location Complaint Management 

·          Concierge Services   

·          Marketing Promotions (Information / Support)   such as campaign offer    

             Conduct Outbound call 

·          Maintenance Reminder Calls   

·          Appointment Scheduling   

·          Invite of test drive 

·          Marketing / Promotion Support   

·          Customer Satisfaction Surveys 

2. Maintain professional communication towards customers according to the internal service standards and workflows 

3. Accurate preparation and timely submission of work reports. 

4. Proper handling of the cases in the Customer Service software applications 

5. Perform other duties and special assignments as required. 

Qualifications: 

1. Available for shift-work (including holidays) 

2. Efficient computer skills with Word & Excel as a minimum.(typing while listening would be advantage) 

3. Pleasant manner and a clear speaking voice. 

4. Good communication and interpersonal skill 

5. The ability to think quickly, remain calm and handle situations under pressure. 

6. Excellent communication skills in both Thai and English. 

7. Knowledge of other languages would be an advantage. 

8. 1 year’s work experience in customer service, automotive industry or a related field would also be an advantage. 

      Apply : recruitment@mondial-assistance-thailand.com 

Telesales

Department:               Direct Sales

Report to:                   Direct Sales Manager

We are seeking to appoint many sales staff, who will be  involved in face-to-face selling and telesales.  The planned projects involve opportunities in the Travel Industry and with 2 major clients in Roadside Assistance business.  Successful candidates will receive  a base salary and can earn good commission on sales. 

Essential Job Functions:

1.       Maximize sales potential via telephone presentation

2.       Educate customers about the nature of our products and services

3.       Create Brand and Product awareness amongst our target audience

4.       Represent the company in a friendly, professional manner

Qualifications:

1.       Minimum 21 yrs old, Vocational Degree or higher in any fields

2.       Self-Motivated and Target Oriented 

3.       Strong presentation and persuasive skills 

4.       Experience would be an advantage, but is not essential, as training will be provided

5.       English skills would be an advantage, but are not essential.

Apply: recruitment@mondial-assistance-thailand.com

Assistance Coordinator/Call Center

Job Title:                       Call Centre   

Department:                Assistance

Report to:                    Assistance Supervisor

Call Centre Agent performs a key role in the Assistance Department. The position reports in the first instance to Supervisor, with the Department headed by the Operations Manager. To be successful in this role requires developing the ability to combine judgment and good communication skills, to manage relationships with customers. 

Essential Job Functions: 

1.         Timely handling of all Technical Assistance cases.

2.         Coordination of services including liaison with the MAT Service Fleet, Contractors and Brand Dealers.

3.         Maintain professional communication towards customers according to the internal service standards and workflows

4.         Accurate preparation and timely submission of work reports. 

5.         Proper handling of the cases in the Assistance software applications

Qualifications: 

1.         Available for shift-work (including day-night as well as holidays).

2.         Age between 22-32years

3.         Efficient computer skills with Word & Excel as a minimum.

4.         Pleasant manner and a clear speaking voice.

5.         Good communication and interpersonal skill

6.         The ability to think quickly and remain calm in pressure situations.

7.         Good English skills essential. Knowledge of other languages would be an advantage.

8.         1Year’s work experience in customer service, car rental or any related field will be an advantage.

9.         Recent graduates with excellent language skills will be considered.

Apply: recruitment@mondial-assistance-thailand.com