What type of Personal Information is collected, why do we
need customer’s Personal Information and how do we use
it?
The Personal Information we collect usually
includes an individual's name, address, contact details and other
information reasonably required and specific to the service we are
providing and which is not otherwise publicly available. In some
instances, such as when providing travel insurance, we will need to
collect sensitive Personal Information about your health and
medical history depending on the type of service provided and we
may need to know your credit or debit card details when you
purchase services.
Mondial Assistance Thailand (Auto Assist Co.,
Ltd.) collects only the Personal Information we need to provide a
number of diverse services to our customers and clients via this
website. In relation to our travel, automotive and health
assistance services, the Personal Information we request allows us
to administer claims management.
The Personal Information allows us to process
and issue your policy booking and to send through your policy
wording and certificate by fax, post or
email.
We may subsequently use the Personal Information to handle any
assistance or claim that you, or the person travelling with you,
may have. Employers, contractors and agents of Mondial Assistance
Thailand (Auto Assist Co., Ltd.)
and other members of the Mondial Assistance Group (further details
of which can be found at
www.mondial-assistance.com
)
may be given access to any Personal Information which Mondial
Assistance Thailand (Auto Assist Co., Ltd.)
collects, but their use shall be limited to performance of their
duties in relation to the services provided by Mondial Assistance
Thailand (Auto Assist Co., Ltd)
We will only disclose Personal Information in order to fulfil our
obligations in respect to the provision of services to our
customers. Other than what is required by law or is in compliance
with a court order or as may, in good faith, be necessary to
protect and defend the rights or property of Mondial Assistance
Thailand (Auto Assist Co., Ltd)
or otherwise as set out in this Privacy Policy, Mondial Assistance
Thailand (Auto Assist Co., Ltd)
will not disclose, share, rent, sell or otherwise trade the
Personal Information to any third party without your
permission.
Mondial Assistance Thailand (Auto Assist Co.,
Ltd.) may from time to time contact you for promotional purposes,
such as notifying you of improvements in the services or new
services offered by Mondial Assistance Thailand (Auto Assist Co.,
Ltd.). If you specifically do not wish to receive these
communications, then you can inform us at any time by contacting us
via the details given below.
Mondial Assistance Thailand (Auto Assist Co.,
Ltd.) may notify you on the website that your Personal Information
may be used to allow Mondial Assistance Thailand (Auto Assist Co.,
Ltd.) to contact you for "service administration purposes". This
means that Mondial Assistance Thailand (Auto Assist Co., Ltd.) may
contact you for a number of purposes relating to the services we
provide on the website. For example, Mondial Assistance Thailand
(Auto Assist Co., Ltd.) may wish to provide you with a password
reminder or notify you that a particular service has been suspended
for maintenance. You will not be able to unsubscribe to these
communications as they are considered a part of the service you
have required.
Mondial Assistance Thailand (Auto Assist Co.,
Ltd.) may transfer the Personal Information to another company in
the event Mondial Assistance Thailand (Auto Assist Co., Ltd.) is
acquired by or is merged with that another company. Mondial
Assistance Thailand (Auto Assist Co., Ltd.) will notify you before
any such transfer of Personal Information and the Personal
Information so transferred may be subjected to a different privacy
policy with the other company.
The Personal Information will be held only as
long as necessary to ensure that the website runs smoothly and to
provide any service you request via the
website.
What security do we use to protect customer
information?
Mondial Assistance Thailand (Auto Assist Co.,
Ltd.) considers the security of our customer's Personal Information
as an important and necessary part of the responsible management of
our corporate data. Mondial Assistance Thailand (Auto Assist Co.,
Ltd.) therefore takes all reasonable steps to ensure that
customers’ Personal Information is secure and is safeguarded from
loss, misuse, unauthorized access, modification or disclosure. All
information is kept on a specifically designed database for
exclusive use by Mondial Assistance Thailand (Auto Assist Co.,
Ltd.)..
When you purchase your assistance services,
we offer the use of secure server software that encrypts all
information you input before it is sent to us. This ensures that
the Personal Information is reasonably protected against
unauthorized interception.
In order to comply with our obligations we
follow strict security procedures in the storage and disclosure of
Personal Information to prevent unauthorized access to that
information.
Our use of "cookies"
Cookies are small text files of information
that are stored by your browser on your computer's hard drive and
can be used by website operators to recognize users and collect
Personal Information.
Mondial Assistance Thailand (Auto Assist Co.,
Ltd.) may use "cookies" of this nature to improve the quality of
service that we provide to you.
We use tracking software to monitor customer
traffic patterns and site usage to help us develop the design and
layout of the site. This software does not enable us to capture any
personally identifying information.
Access to Personal Information
It is important to Mondial Assistance
Thailand (Auto Assist Co., Ltd.) that our customers' Personal
Information is accurate, complete and up to date. Please contact us
at any time to access, update, correct, or revise your Personal
Information on +66-2 305 8555 or email
contact@mondial-assistance.co.th
If you have any queries or concerns regarding
your Personal Information we hold please contact us on +66-2 305
8555 or email contact@mondial-assistance.co.th
Your consent
In accessing and using the Mondial Assistance
Thailand (Auto Assist Co., Ltd.) website, you consent to the
holding, processing and transferring of any of your Personal
Information you give to Mondial Assistance Thailand (Auto Assist
Co., Ltd.) in the ways described in this Privacy
Policy.
Notification of changes
If we decide to change, modify, renew, alter
or update our privacy policy, we will post these changes on this
page so that you are always aware of what Personal Information we
collect, how we use it and in what circumstances we disclose it.
Mondial Assistance Thailand (Auto Assist Co., Ltd.) encourages you
to periodically review the Privacy Policy to
be informed of how your Personal Information is being
protected.
Third Party Websites
The Website may contain links to other
websites. Mondial Assistance Thailand (Auto Assist Co., Ltd.) is
not responsible for the privacy practices or content of such
websites. We encourage you to read the privacy statements of these
linked sites as their privacy policy may differ from
ours.
Automated Decisions
Some of our decisions are automated, based on
information you provide to us. If you would like us to review a
decision we have made about you (whether or not automated), please
let us know within 21 days of being notified of a decision we have
made about you.
Mondial Assistance Thailand (Auto Assist Co., Ltd.) -
Website Terms and Conditions
1. Mondial Assistance Thailand (Auto
Assist Co., Ltd.)
Mondial Assistance Thailand (Auto Assist Co., Ltd.) is a company
incorporated in Thailand whose address is 29th Floor,
Thanapoom Building,
1550 New Petchburi Road, Makasan
Rajathevi, Bangkok 10310 Thailand
2. This
Website
2.1 Mondial Assistance Thailand (Auto Assist
Co., Ltd.) owns and operates the website located at
www.mondial-assistance.co.th. By accessing and using the Website
you, the user, agree to be bound by these terms and conditions,
which govern your access to and use of the
Website.
3. Ownership and Use of
Content
3.1 All text, data, charts, tables, software,
video, music, sound, graphics, photographs, illustrations, artwork,
names, logos, trade marks, service marks and other material on the
Website (the "Content") and all rights in it belong to Mondial
Assistance Thailand (Auto Assist Co., Ltd.) You may retrieve and
display Content from the Website on a computer screen, print
individual pages on paper (but not photocopy them) and store such
pages in electronic form on disk (but not on any server or other
storage device connected to the network) for your personal use.
Content may not be copied, reproduced, republished, downloaded,
posted, broadcast or transmitted in any other
way.
3.2 You agree not to adapt, alter or create a
derivative work from any of the Content on the Website or to use it
for any purpose other than for your personal and non-commercial
use.
4. Unlawful
Use
4.1 You agree to use this Website only for
lawful purposes and in a manner that does not infringe on the
rights of or restrict or inhibit the use and enjoyment of the
Website by any third party. Such restriction or inhibition
includes, but is not limited to, conduct which is defamatory, or
which may harass, cause distress or inconvenience to any person and
the transmission of obscene or offensive content or the disruption
of the normal flow of dialogue within the
Website.
5. Intellectual Property
Rights
5.1 All copyright, trade marks, database
rights and other intellectual property rights that may exist in
this Website and the Content shall remain at all times the property
of Mondial Assistance Thailand (Auto Assist Co.,
Ltd.)
5.2 The trademarks, service marks and logos
used and displayed on this Website ("Trade Marks") are registered
or unregistered trademarks of Mondial Assistance Thailand (Auto
Assist Co., Ltd.) Nothing on this Website should be construed as
granting, by implication or otherwise, any license or right to use
any Trade Mark without the prior written permission from Mondial
Assistance Thailand (Auto Assist Co., Ltd.) The name of Mondial
Assistance Thailand (Auto Assist Co., Ltd.) may not be used in any
way, including advertising or publicity pertaining to the
distribution of Content without the prior written permission of
Mondial Assistance Thailand Auto Assist Co.,
Ltd.)
6.
Liability
6.1 The Website and Content is provided "AS
IS" and on an "AS AVAILABLE" basis and Mondial Assistance Thailand
(Auto Assist Co., Ltd.) does not guarantee the accuracy,
timeliness, completeness, performance or fitness for a particular
purpose of the Website or any Content. All implied warranties,
including but not limited to the implied warranties of satisfactory
quality, fitness for a particular purpose, non-infringement,
compatibility, security and accuracy are excluded from these Terms
to the extent that they may be excluded as a matter of
law.
6.2 In no event will Mondial Assistance
Thailand (Auto Assist Co., Ltd.) be liable for any loss including,
without limitation, indirect or consequential loss, or any damages
including but not limited to damages for loss of use, data or
profits, whether in contract, tort or otherwise, arising out of or in
connection with the use of this Website.
6.3 Mondial Assistance Thailand (Auto Assist
Co., Ltd. has tried to ensure that all the Content provided on the
Website is correct at the time of publication. The Content is
provided on an information basis only and should not be relied
upon. No responsibility is accepted by or on behalf of Mondial
Assistance Thailand for any errors, omissions, or misleading
Content on the Website or on any websites to which the Website
connects.
6.4 Mondial Assistance Thailand (Auto Assist
Co., Ltd.) does not warrant that the Website or Content will be
uninterrupted or error free, that any defects will be corrected, or
that this Website or the server that makes it available are free of
viruses or bugs.
7. Privacy
7.1 You must read and accept the Mondial
Assistance Thailand (Auto Assist Co., Ltd.) Privacy Policy above
which details what type of personal information Mondial Assistance
Thailand (Auto Assist Co., Ltd.) may collect from you when you
visit the Website and how Mondial Assistance Thailand (Auto Assist
Co., Ltd.) may store and use the information in accordance with
data protection laws.
8. Changes to the
Terms
8.1 Mondial Assistance Thailand (Auto Assist
Co., Ltd.) reserves the right, at its discretion, to make changes
to any parts of the Website or these Terms. When these Terms are
amended, Mondial Assistance Thailand (Auto Assist Co., Ltd.) will
publish details of the amendments on the Website. Your continued
use of the Website will be taken as your agreement to be bound by
these Terms as amended.
9.
Jurisdiction
9.1 These Terms shall be governed by and
construed in accordance with Thai Law and subject to the exclusive
jurisdiction of the Thai Courts.
10.
Severability
10.1 If these Terms or any part of them
should be determined to be illegal, invalid or otherwise
unenforceable under the laws of any state or country in which these
Terms are intended to be effective, then to the extent that they
are so illegal, invalid or unenforceable, they shall in that state
or country be treated as severed and deleted from these Terms and
the remaining Terms shall survive and remain in full force and
effect and continue to be binding and enforceable in that state or
country.
11.
Conflict
11.1 If there is any conflict between these
Terms and any other oral or written agreement between you and
Mondial Assistance Thailand (Auto Assist Co., Ltd.) then these
Terms shall prevail.
12. Events beyond our
control
12.1 Mondial Assistance Thailand (Auto Assist
Co., Ltd.) will not be responsible for any breach of these Terms
caused by circumstances beyond its reasonable control or which
amount to force
majeure.
13. Links
13.1 Mondial Assistance Thailand (Auto Assist
Co., Ltd.) is not responsible for the availability or content of
any third party websites or material you access through this
Website.
14. File
Download
14.1 Certain Content files may be available
to download from the Website. These Content files are subject to
above Terms.
15. Binding
Agreement
15.1 During the course of your use of the
Website, Mondial Assistance Thailand (Auto Assist Co., Ltd.) may
provide you with a quote for assistance services. This assistance
services quote is SUBJECT TO CONTRACT and is not intended, nor does
it form part of a binding agreement between you and Mondial
Assistance Thailand (Auto Assist Co., Ltd.)
